Global Services and Support

 

Global Services and Support can assist you with any Web site questions and provides the following services.


  • Initial password for Web site log on
  • First time sign in assistance
  • Password reset
  • Web site walkthrough and navigational assistance
  • Guidance on account information, investment performance and Web site accessibility

 

United States, Latin America, Europe, Middle East and Africa


Maintained by our Web Services and Support Team in the United States

 Hours of Operation:              

 24 hours a day, 7 days a week (except December 25 and January 1)

 

 Language Options:

For English, please press 1
For Spanish, please press 2
For Italian, please press 3
For Portuguese, please press 4
For French, please press 5
For German, please press 6
For other languages, please press 7


Toll-Free Dialing:

When calling from

 

Download a complete phone directory (pdf)

 Toll Dialing

For toll calls, dial 212-804-5456 or 210-677-3775

 



 Asia Pacific


Maintained by our Web Services and Support Team in Hong Kong and Singapore


For password reset
and token activation: 

+65-6333-0088
+852-800-900-900
24 hours, 7 days a week 

 

 For general enquiry +65-6657-4672(Singapore)
+852-3419-8533 (Hong Kong)
Monday - Friday: 9 a.m. to 6 p.m. SGT
(except public holidays)
More information for Asia Pacific clients



Initial servicing is in English