Citi Private Bank

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Our services

Global Services and Support

Global Services and Support can assist you with any Citi Private Bank In View questions and provides the following services.

  • Initial password for log on
  • First time sign in assistance
  • Password reset
  • Walkthrough and navigational assistance
  • Guidance on account information, investment performance and Web site accessibility

United States, Latin America, Europe, Middle East and Africa

Maintained by our Web Services and Support Team in the United States

Hours of Operation:

24 hours a day, 7 days a week (except December 25 and January 1)

Language Options:

For English, please press 1
For Spanish, please press 2
For Italian, please press 3
For Portuguese, please press 4
For French, please press 5
For German, please press 6
For other languages, please press 7

Toll-free Dialing:

  • United States - 800-645-4100 or 888-575-3135
  • United Kingdom (including Jersey Channel Islands) - 00-800-111-11444 directly or 0808-234-4337, and when prompted to enter calling number, enter 888-575-3135 
  • Switzerland - 00-800-111-11444 directly or 0-800-89-0011, and when prompted to enter calling number, enter 888-575-3135
  • Hong Kong - 800-96-1111 or 800-93-2266. When prompted to enter calling number, enter 888-575-3135.
  • Singapore - 800-011-1111. When prompted to enter calling number, enter 888-575-3135.
  • Mexico - 01-800-288-2872 or 001-800-462-4240 or 01-800-112-2020. When prompted to enter calling number, enter 888-575-3135.
  • Brazil - 0800-890-0288 or 0800-888-8288. When prompted to enter calling number, enter 888-575-3135.

Download a complete phone directory (pdf)

Toll Dialing:

For toll calls, dial 212-804-5456 or 210-677-3775

Asia Pacific

Maintained by our Web Services and Support Team in Hong Kong and Singapore

For password reset and token activation:

+65-6333-0088
+852-800-900-900
24 hours, 7 days a week

For general enquiry:

+65-6657-4672(Singapore)
+852-3419-8533 (Hong Kong)
Monday - Friday: 9 a.m. to 6 p.m. SGT
(except public holidays)
More information for Asia Pacific clients

Initial servicing is in English