Global Services and Support


Global Services and Support can assist you with any Web site questions and provides the following services.

  • Initial password for Web site log on
  • First time sign in assistance
  • Password reset
  • Web site walkthrough and navigational assistance
  • Guidance on account information, investment performance and Web site accessibility


United States, Latin America, Europe, Middle East and Africa

Maintained by our Web Services and Support Team in the United States

 Hours of Operation:              

 24 hours a day, 7 days a week (except December 25 and January 1)


 Language Options:

For English, please press 1
For Spanish, please press 2
For Italian, please press 3
For Portuguese, please press 4
For French, please press 5
For German, please press 6
For other languages, please press 7

Toll-Free Dialing:

When calling from


Download a complete phone directory (pdf)

 Toll Dialing

For toll calls, dial 212-804-5456 or 210-677-3775


 Asia Pacific

Maintained by our Web Services and Support Team in Hong Kong and Singapore

For password reset
and token activation: 

24 hours, 7 days a week 


 For general enquiry +65-6657-4672(Singapore)
+852-3419-8533 (Hong Kong)
Monday - Friday: 9 a.m. to 6 p.m. SGT
(except public holidays)
More information for Asia Pacific clients

Initial servicing is in English